Scope:
 
This document will show how to setup the Direct Routing for TeamMate Connector.

Requirements:
 
Microsoft Global Admin access for the Enterprise.

Initial Navigation to EPP:

1. The Global Administrator of the Enterprise will receive an email from TeamMate with an invitation Code and a link to complete registration.
   
2. Click on Complete. 
3. Be sure to copy the Invitation Code.
4. Log in to the portal with Global Admin Credentials.
5.  Click on Direct Routing Management
6. Click on Direct Routing
   

Setting up Direct Routing:

1. Confirm you have the correct Microsoft Office licensing. 
   1. You will need to have at least 1 available AND unassigned User license with required Add-on (Phone System) that allows you to use Direct Routing. 
   2. Available relevant licenses will be displayed on this page Under Direct Routing Management > Direct Routing > Available Licenses. 
      
2. Navigate to Setup Direct Routing Details.
   
3. Input the Invitation Code you received in the New Enterprise Registration email from TeamMate Technology.
   
4. Select one of the Microsoft Office Domains that are registered to the Enterprise and let TeamMate confirm it is set up to support Direct Routing.
   
5. Ensure that Domain is successfully validated, then click the Complete Direct Routing button to start the process.
   

Direct Routing Completion

• Direct Routing provisioning will take between 2 minutes and 48 hours contingent on Microsoft’s internal intervals. Usually under an hour.
  • Direct Routing in Progress
    
  • Direct Routing Completed
    
• There are a series of notification messages in the EPP that keep you updated of the provisioning process status.
  
• When Direct Routing set up is complete you will receive an alert Email at the TeamMate registered Global Admin email address.
  

Troubleshooting

Ensure TM_PBX_Unrestricted was added to Voice Routing Policies. If not, Users will not see a Dial Pad under Calls on Teams application.

1. Log into https://admin.teams.microsoft.com/ 
2. Click on Voice
3. Click on Voice Routing Polices
4. Check if you have the following Policies.  
5. If you have the rules above, do not proceed with the following steps:
   1. Click on Global (Org-Wide Default)
   2. Click on Add PSTN Usage..
   3. Checkmark TM_PBX_Unrestricted
   4. Click Apply

Have your users sign back into Teams, they will now see Dial Pad.